Privacy Policy

Overview

At Embroidery Treasure, your privacy matters to us. This Privacy Policy explains what information we collect when you use our site and membership services, how we use it, and the choices you have. By using our site, you agree to the collection and use of information as described here.

Information We Collect

When you create an account, subscribe to the Treasure Club, or purchase a design, we may collect:

• Name and email address
• Billing address and payment details (processed securely by our payment providers — see below)
• Account login information
• Purchase and download history
• Usage data such as IP address, browser type, and pages visited

We do not knowingly collect more information than is needed to provide and improve our services.

How We Use Your Information

We use the information we collect to:

• Create and manage your account and membership
• Process payments, subscriptions, and design purchases
• Deliver downloads and track your library access
• Respond to support requests and account questions
• Send important updates about your account, orders, or subscription (and occasional offers, which you can opt out of anytime)
• Improve our website, designs, and overall member experience

Membership & Account Platform

Embroidery Treasure uses aMember Pro to manage memberships, subscriptions, credits, and design downloads. When you sign up or subscribe, your account and billing information is securely processed and stored within this system in order to manage your access, credit balance, and download history.

Payments

We do not store your full payment card details on our servers. Payments are processed securely by trusted third-party providers (such as Stripe, PayPal, and other supported gateways), who handle your payment information in accordance with their own privacy policies and industry security standards (PCI-DSS). We may retain limited non-sensitive information, such as the last four digits of your card or your subscription status, for billing and support purposes.

Cookies & Tracking

We use cookies and similar technologies to keep you logged in, remember your preferences, and understand how visitors use our site. You can set your browser to refuse cookies, but some features (such as staying logged in to your member account) may not work properly without them.

We may also use analytics tools to help us understand site traffic and improve our designs and content. This information is aggregated and does not personally identify you.

Advertising & Retargeting

We advertise our designs and membership through Pinterest Ads, Facebook (Meta) Ads, and Google Ads. These platforms may place cookies or similar tracking technologies on your device when you visit our site, allowing us to show you relevant ads on their networks — including reminding you about designs or offers you've viewed (retargeting) and reaching people with similar interests (lookalike audiences).

These advertising partners may collect information such as your browsing activity on our site and a hashed/anonymized version of identifiers like your email address, in accordance with their own privacy policies:

• Meta / Facebook — Facebook Privacy Policy · Our page: Embroidery Treasure on Facebook
• Pinterest — Pinterest Privacy Policy
• Google Ads — Google Privacy Policy

You can manage or opt out of personalized advertising through each platform's own settings, or via industry opt-out tools such as the Digital Advertising Alliance and Your Online Choices (EU). On mobile devices, you can also limit ad tracking through your device's privacy settings.

Sharing Your Information

We do not sell your personal information. We may share information only with:

• Service providers who help us run the site, process payments, deliver downloads, or send communications (e.g. aMember, Stripe, PayPal, email/newsletter providers)
• Authorities, when required to comply with the law or protect our rights and users
• A new owner, in the event of a sale, merger, or transfer of the business — your information would remain protected under an equivalent privacy policy

Data Retention

We retain your account and order information for as long as your account is active or as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated personal data at any time, subject to records we are legally required to keep.

Your Rights

Depending on where you live, you may have the right to access, correct, export, or delete the personal information we hold about you, and to object to or restrict certain uses of it. To exercise any of these rights, simply contact us — we're happy to help.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

Links to Other Websites

Our site may contain links to third-party websites or services that we do not control. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last updated" date at the top of this page will reflect the most recent revision. We encourage you to review this page periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please reach out to us through our Contact page — we're always happy to help.